Home » Development » Solutions: Facebook Gray Accounts + rescue of connected pages
Facebook sucks …. and now how to solve saving pages connected to a gray account! Might not work for everyone, but it solved it for me.
“A gray account is an account used to log into Facebook that is not associated with a personal profile or account. People used to be able to manage their Pages with gray accounts before we required individuals to have a personal Profile in order to create, manage, or run ads on a Page.” – Facebook Help
Normally it should be easy to transfer a page to a new administration account. Right? RIGHT!
My customers page was on the new profile page layout, that was introduced a while back. So normally you should go to the Page -> Professional Dashboard -> Settings -> Site Access. This would than allow you to assign a new page admin.
This just straight fails for me! I can easily choose a new person , select person and allow full access, confirm with password and than nothing happens. When checking the console, i see a couple of random errors …
Tried with different accounts, different browsers, different OS. Always the same …
After trying everything and almost giving up. I though, well you can still switch back to the old page layout, maybe that works!
And that is what finally worked for me. I was able to assign my customer as a new admin, within Settings -> Site Roles and than switch back to the new page layout!
Again … Facebook sucks! Who is testdriving updates and checking for incoming errors … seems that noone cares. Just leave it to the user, to solve their own problems. Not a single resource, that actually helps. I am sure that there are many, that already lost their pages! Just unbelievable !!!
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I am a full-stack developer. My expertise include:
I love programming, design and know my way around server architecture as well. I would never feel complete, with one of these missing.
I have a broad range of interests, that’s why I constantly dive into new technologies and expand my knowledge where ever required. Technologies are evolving fast and I enjoy using the latest.
Apart from that, I am a peace loving guy who tries to have people around him that think the same. I truly believe in the principle: “If you help someone, someone will help you, when you need it."